1) We reserve the right to cancel any order any time without any prior notice.
2) The Time of delivery is not guaranteed. Delivery timings are approximate and we cannot guarantee the delivery on a specified time due to the logistics involved. Deliveries will be done between (8 AM to 8 PM) any time with no time commitment. Baked Cake/Cakes Delivery will not be possible in the early morning, since the cakes have to be procured fresh from the bakery and delivered. So the delivery of the cakes would only be possible after 11 AM. Complains for delivery timing will not be accepted and refund for the same will not be provided.
3) All complains should be logged within 12 hours of delivery. You can make complain by phone at our customer care number, also it is mandatory to send email stating complain in details with pictures of products. Customer care timing will be 10.00 am to 8.00pm IST ( Mon-Sat) and closed on Sunday/major holidays. Please send your complain along with pictures of defective items/products to our email address.
4) In summers, we will not able to deliver cakes between 11.00am to 4.00pm due to high temperature , all cakes deliveries will be done after 4.00pm and as earliest possible we can try.
5) Product delivered may not be exactly the same as those shown on the website. We make all possible efforts to deliver the similar arrangement but because of seasonal and location constraints, we may need to substitute some flowers , color of flowers, container, basket and flavours of cake .
6) Bouquet Design, Cake Shape , Flowers Style / Decoration , Baskets , Trays, Wrapping shown on website are indicative only. Actual shipment may not contain / vary in shape / color , wrapping or decoration. Products seen may vary from original flowers in terms of availability.
7) In any conversation customers using Foul Language / Abusive Language / Bad Words will not be tolerated. We will end up such conversation immediately and no further conversation will be done. We may also take legal action against the person for threatening or assaulting our staff / people.
8) Order booked for Early Morning & Fix Time Delivery are available in some cities. Incase we are not able to deliver your order in specified time, we will refund any extra delivery charges paid by you. Please note you will be still charged for products and other order contents.
9) Order delivery within major cities/areas will be made on the same day if order placed before 8.00 am in morning. Deliveries to major metropolitan cities will be done on the same day if the order is placed before 4.00 pm IST. If the order is placed after 4.00 pm IST we will try to deliver your order on the same day , and if we are unable to deliver on the same day, the same would be delivered on the next day.
10) Orders for delivery in remote cities / small cities are accepted one day (24hrs) in advance. Delivery timing are not fixed for this cities, deliveries will be done any time during the day upto night.
11) Order Deliveries are only possible in city limits or our serviceable area, we may ask for extra additional charges if delivery location are far from our serviceable area. We may cancel order if delivery location is not in our serviceable area .
12) Order received after 8pm IST or late night will be confirmed next day in morning after 10.00 am IST.
13) Order will be shown as Delivered when receiver is not available at address, premises closed, receiver phone no. is wrong number, receiver not reachable over phone, receiver not taking our phone, Receiver refuse to accept the order delivery.
14) We may call receiver before delivery.
15) It is our mandatory process to call receiver for Mid Night Orders Delivery, No surprise possible in Mid Night Delivery
16) Due to uncertain occasion / disaster like rain, snow, strike, earthquake, riots, lockdown, virus outbreaks or any similar natural or public incident, if we are unable to deliver on the same day, the same order would be delivered on the next day.
17) Please make sure you provide correct address and phone numbers with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.
18) Order Delivery in Hotels / Hospitals will be delivered to Reception / Frontdesk of Hotel in the name of receiver.
19) Deliveries to Company / Office / Factory Address will be delivered to Reception / Security Gate of Office in the name of receiver.
20) Time shown on website are IST (Indian Standard Time) and the prices shown on the website are in INR (Indian Rupees) . Kindly check the price before placing the orders
21) Request for change in any order details , items, time of delivery, or delivery address / location are only accepted 1 day prior (24hrs prior) to delivery date.
22) Order delivery will be attempted only once and for any reason if we are unable to deliver order , we may ask for extra charges for Redelivery of your order .
23) Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.
24) We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Mumbai Flowers provides its services subject to the following terms, conditions, and provisions ("Terms and Conditions"). By accessing, viewing, or using this site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.
Mumbai Flowers reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.
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Mumbai Flowers , and other names, graphics, logos, and icons identifying HubSoft or its products or services are the proprietary marks of HubSoft . These trademarks may not be used in connection with any product or service that is not HubSoft 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HubSoft . All other trademarks not owned by HubSoft that appear on this site are the property of their respective owners.
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>> Applicable Law
By visiting www.mumbaiflower.com , you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and www.mumbaiflower.com or its affiliates.
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>> Entire Agreement
These Terms and Conditions, together with www.mumbaiflower.com 's return policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and www.mumbaiflower.com with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and www.mumbaiflower.com with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
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